Careers at Aussie Meat

1. Bilingual Operations Support (CS, eCommerce Marketing)

Job Highlight

Full-time / Part-time Freelancer

Graphics skills (Photoshop, Canva)

Customer Operations Support

With some experience in:

SMO, SEO and Google Analytics; and
Web maintenance (eg. Shopify/ Wix.com)

We are looking for a professional, reliable, independent, fun and loving person. Who loves eating meat, seafood, and passionate in managing customer operations and eCommerce marketing. Must hold a valid working HK Visa with HKID, Bilingual (English/Chinese) and preferably a Degree.

What you’ll be doing?

Manage day to day operations of customers’ enquiries and respond in an efficient and professional manner
Monitor & improve the Customer Service and Operations process to increase customer satisfaction
Responsible for maintaining company website in Shopify to optimise customer experience
Plan and execute marketing campaigns with concrete technical skills on various digital platform, such as Google Business, Meta and Mailchimp
Be the leader in strategising, managing and executing the eCom operations based on Shopify
Manage Shopify website layouts and user interfaces with HTML and CSS, and ensure cross-browser compatibility of new features
Utilise accurate technical tools to enhance SMO / SEO to increase online traffic and, improve conversions and lead generation
Liaise closely with the product, sales team and other cross-functional departments to ensure seamless delivery of projects
Duties as directed by Management

Who are we looking for?

Preferred Bachelor’s degree in IT with experience in Customer Service Operations, eCommerce, or related disciplines (preferably Australian or British educated)
A minimum of 5 years’ relevant experience in an customer operations and web maintenance in small to medium organisation with at least 3 years with eCommerce (Shopify) / Online Retail / F&B industry / Social Media
Experience in executing online campaigns with proven outstanding performance
An understanding of digital marketing tools & models, technology trends and market best practice
Proven working experience in performance marketing, social media and content management system like Shopify and MailChimp with a track record of delivering outstanding performance
Competent skills in graphic designs and video creation for social media posting
Business acumen and exhibits strong balance of creativity and analytical skills
Self-motivated and passionate about online marketing channels
Excellent communication and interpersonal skills
Good command of spoken and written English & Chinese and Chinese word processing skill
Proficiency in the usage of Microsoft Office (Word, Excel & PowerPoint), Canva, Photoshop and other graphic & video editing software
Based in Hong Kong with ability to work remotely and, is independent and mature
You will have great advantage if you have:

Ability to code HTML
IT operation experience

Why you should consider this opportunity:

We offer attractive remuneration package with fringe benefits to right candidate, such as:

Performance bonus
Staff allowance for company's products
Full-time/Part-time/Contract roles are negotiable

Interested parties please send resume with date of available and expected salary by clicking "Apply Now".

All information received will be kept in strict confidence and will be treated only for employment related purposes.

2. CUSTOMER SUPPORT EXECUTIVE

Candidates or FT Freelancers/contractor must be a professional, reliable, independent, fun and loving person. Must love eating meat and seafood, and passionate about social media marketing. Must hold a valid working HK Visa with HKID, Bilingual (English/Chinese) and preferably a Degree.

Who is Aussie Meat?

Aussie Meat is a Premium eCommerce Business delivering Meat, Seafood and BBQ Grills across Hong Kong.

Family owned and operated by Australians. We deliver high restaurant quality meat which is grass fed, organic, naturally farmed, hormone and antibiotic free from global farmers jet fresh to your home or office.

The right person will be rewarded with profit shares.

Key Responsibilities:

Pivotal role to grow and build e-Commerce Customer Service Operations built on Shopify platform

Manage day to day operations of customers’ enquiries and respond in an efficient and professional manner

Handle in-coming orders, deliveries, complaints, comments and compliments via different feedback channels with solution / alternatives provided

Monitor & improve the Customer Service and Operations process to increase customer satisfaction

Provide quality and timely customer services or solutions to our customers

Formulate, implement, review and update guidelines and handling processes to reduce dispute and complaints

Perform any other ad hoc projects and assignments as assigned

Management of Inbound enquiries

Key Requirements:

Preferred Bachelor’s degree in IT Service Operations, Information Technology, Computer Science, Business Administration, Marketing, Hospitality (F&B) or related disciplines (preferably Australian educated)

A minimum of 8 years’ relevant experience in customer service in sizable organisation in which at least 5 years with eCommerce (Shopify) / IT Retail experience / F&B industry / Social Media / Online Retail

Strong passion for delivering excellent customer service

Customer-oriented with excellent communication and presentation skills

Excellent people management, motivation and leadership skills

Be flexible and work under fast-paced environment

High level of self-motivated and target-oriented mind

Excellent command of both spoken and written English and Chinese (including Mandarin)

Proficiency of advanced usage of Microsoft Office (Word, Excel & PowerPoint) and Chinese Word Processing

Ability to code HTML/JAVAScript and Graphic Design would be a huge bonus

Proficient skills in graphic designs and video making for social media posting

Proficient knowledge of eCommerce platforms eg. Shopify

Strong delivery management of logistic companies eg. SF Express

Based in Hong Kong with the ability to work remotely, independent and mature

Proficient knowledge of Google, YouTube, Facebook and Instagram platforms

Job Benefits:

The right person will be rewarded with profit shares
Growth opportunities
Employee Benefits

If you are passionate, driven and looking for a new and exciting opportunity within a successful and growing company, this may be the right role for you.

Please email your CV to jobs@aussiemeat.hk with a brief summary why you are the right person for the role, and please include your current salary and expected salary.

3. E-COMMERCE SUPPORT / WEB DEVELOPER (PT/FT or Freelancer) BASED IN HONG KONG

Candidates must be a professional, reliable, independent, fun and loving person. Must love eating meat and seafood, and passionate about social media marketing. Must hold a valid working HK Visa with HKID, Bilingual (English/Chinese) and preferably a Degree.